GUIDE™ Feedback, Coaching & Accountability


Build the confidence to deliver clear, constructive feedback that reduces defensiveness, strengthens accountability, and motivates meaningful improvement and coaching, reinforced through realistic practice with People Practice Simulations™.

This 2.5-hour live course helps HR professionals move from facts to feedback, from feedback to coaching, and from coaching to clear accountability. Participants practice the GUIDE™ process through guided exercises and two live People Practice Simulations™.

Critical Challenges Facing Leaders:

  • Delaying feedback until a problem becomes more difficult to address
  • Softening the message so much that the employee misses the concern
  • Triggering defensiveness, withdrawal, or debate
  • Coaching a manager who wants HR to handle the conversation
  • Knowing when to give feedback, coach, or use a formal process
    feedback
  • Ending conversations with clear ownership and follow-up

Clear Conversations Should Lead to Clear Action

GUIDE™ gives HR professionals a repeatable process for preparing, leading, and supporting performance conversations. Participants learn to gather objective information, deliver specific feedback using SBI, and use GROW questions to coach others toward practical solutions.

The course addresses two important HR roles: leading a feedback conversation when HR owns it and helping a manager lead the conversation when the responsibility belongs to them.

WHAT PARTICIPANTS CAN EXPECT

  • The GUIDE™ Conversation Planner for moving through Gather, Understand, Initiate, Develop, and Establish
  • SBI Feedback Builder for turning observations into clear, evidence-based feedback
  • GROW Coaching Questions for helping managers explore options and prepare to act
  • Accountability and Follow-Up Template for confirming actions, owners, timing, and next steps
  • Two Live People Practice Simulation™ to practice direct feedback and coaching a manager
  • Expert-facilitated feedback and debrief to strengthen judgment, confidence, and workplace application

Upcoming Live Cohorts

Date Time Availability Price Enrollment
Tue, Nov 3, 2026 9:00–11:30 AM CT 15 seats $595
Thu,Nov 19, 2026 9:00–11:30 AM CT 15 seats $595
Tue, Jan 26, 2027 9:00–11:30 AM CT 15 seats $595

Group Enrollment: 5+ seats receive 15% off—$505.75 per person.


Request Group Pricing →

🔒 Secure checkout powered by Stripe. Enrollment confirms your
spot in the selected course. You’ll receive Zoom details 48 hours
before the session.

Business Benefits

  • Address performance concerns earlier
  • Improve clarity and accountability
  • Reduce feedback avoidance
  • Strengthen leader consistency
  • Build HR’s ability to coach without taking over

Objectives

  • Identify common barriers that undermine effective feedback
  • Choose when to give feedback, coach, or pursue a formal process
  • Structure clear feedback using Situation–Behavior–Impact
  • Use GROW questions to help a manager develop a plan
  • Apply a structured approach to expectations, next steps, and follow-up

Audience

  • HR and employee-relations professionals
  • Supervisors and people managers
  • New and emerging leaders
  • Anyone responsible for performance feedback

Course Experience

  • Select a Live Course Date
    Choose an available session and complete your enrollment.
  • Attend a 2.5-Hour Live Virtual Course
    Learn practical feedback strategies, observe or participate in a People Practice Simulation™, and contribute to the facilitated debrief.
  • Leave With Practical Tools
    Receive the GUIDE™ Conversation Planner and a certificate and badge of completion to support future feedback conversations.